FAQs

Do you use human editors or do you use computers?

We are all human and every document is edited by a professional, native English speaker.

Do you work weekends and evenings? What are your hours?

Our web site is open for orders 24 hours a day, seven days a week. Our editing professionals are based all over the world, so we always have someone available, no matter what timezone you’re in.

How long does it take you to paraphrase?

Depending on your needs, we can rewrite your paper within 24 hours. In general, the process is measured by the number of pages.

In what format will I receive the completed documents?

All documents are delivered electronically to the customer in Word Rich Text Format, double line spaced, Times New Roman unless the customer has explicitly requested an alternative format.

How secure is the transaction process? What do you do with my data?

All of our payment processing is performed via a third party called PayPal.

PayPal is an extremely secure payment system that uses data encryption in order to prevent any fraud. They guarantee all payments made via their system.

Rephrasing Tool only requests information that is required for business or legal purposes. We will never collect or store your information without your permission. Any anonymous visitors to the Rephrasing Tool site will remain anonymous and Rephrasing Tool will take no action to attempt to identify them.

Please see our Privacy Policy for further details.

Why do you refuse to provide academic writing services?

While we are happy to proofread or edit academic essays and papers, we will reject any orders for a full writing service for these products.

Who owns the rights to the final document or any material produced by your editors?

When you are use Rephrasing Tool’s services you hire a writer on a “work for hire” basis. This means that the final document becomes your property once paid for. In the unlikely event that you have used Rephrasing Tool’s services but have requested a refund, you cannot use the document in the final form you received from Rephrasing Tool, as it will remain our property. Please see the terms and conditions for more information.

Will you agree to a confidentiality agreement?

We respect our customer’s privacy at all times and have a full privacy policy in place. Further details can be seen here.

How can I request revisions for my order?

We take customer satisfaction very seriously and we do not wish you to pay for any orders that you are not completely happy with. You can request a revision within fourteen (14) days of receiving the completed order via the Vappingo console.

Once you have logged into your account you will find a list of completed orders in the “Completed” section. Locate the order for which you wish to request a revision and select the “Request Revision” option. Please provide the editor with as much detail as possible when requesting a revision, as this will help them to ensure that they can meet your requirements. We do not charge for any revisions requested within the fourteen (14) day time period.

How do I know if you can meet my deadline?

We will always endeavor to meet any deadlines set by our customers. We are a global operation, so this means that we have editors all over the world who can be working hard on your order while you attend to other things… such as sleeping. Our internal structure helps us to ensure we can meet all deadlines set by customers.

Rephrasing Tool’s advanced customer management console allows you to track the progress of your order throughout the process. You can therefore check to make sure that an order is assigned to an editor and is in the process of being completed. The console also allows you to communicate with your editor or proofreader directly; they will be happy to hear from you at any time.  We hope that our easy-to- use system will give you the peace of mind you need to leave the hard work to us while you get on with other things.

Why should I choose your service?

Because we offer you genuinely top quality, fast turnaround and competitive rates. We can also do a free, no-obligation sample of your document so that you can test our quality beforehand.

I need my website content rewritten, is it safe to use a spinner program?

Spinning programs provide a very inexpensive way to rewrite your content, although it is not true paraphrasing. Most spinning programs are very simple and will take each word or short phrase and replace it with an alternative from its in-built thesaurus. Used incorrectly they will often produce complete rubbish that is totally unreadable. Used correctly it will produce a document that contains mainly different words but the structure, sentence count and everything else will be basically the same. This means that it can still be spotted as a copy by some of the search engines and can cause your whole website to be penalized. It is far better to have your paraphrasing online done by an expert who understands the subject and can rewrite in a totally original manner.

Do you guarantee your paraphrasing online?

Our services are covered by a full satisfaction guarantee. We aim to provide the very best with every step of our process; if you feel that we have let you down then you need to tell us. We will aim to correct any issue to your satisfaction or offer you a refund of your purchase. We aim for fully satisfied customers who will want to return to use us time and again.

Where is your office located?

Our offices are located in more than 10 countries of the world but our main office is in the UK.

Will online paraphrasing provide me with truly original documents? I can not risk copied work?

One of the most common reasons for paraphrasing online is rewriting content to avoid problems with plagiarism. We hire only the best writers who clearly understand the need to produce work that will be free of even the smallest possibility of copying. In addition to this, every piece of work produced will be run through a plagiarism checker to confirm its originality.